Shipping and Payment Terms
1. Shipping Information
1.1. Digital Product Delivery:
For digital products, such as Sample Packs, delivery is instant after payment confirmation. A download link will be sent to the email address provided during checkout.
If you don’t receive the email, please check your spam folder or contact our support team.
1.2. Physical Product Delivery:
Standard Shipping: Delivery takes 7-10 business days depending on your region.
Express Shipping: Delivery takes 3-5 business days (if available in your region).
1.3. Shipping Costs:
Shipping for digital products is free.
Shipping costs for physical products are calculated automatically at checkout based on the delivery method, destination, and order weight.
1.4. Order Processing Time:
Digital product orders are processed instantly.
Physical product orders are processed within 1-3 business days after payment confirmation.
1.5. Tracking Information:
For physical products, a tracking number will be provided via email once the order is shipped.
2. Payment Information
2.1. Accepted Payment Methods:
We accept the following payment methods:
Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Google Pay/Apple Pay (where supported)
Bank transfers (upon request)
2.2. Currency:
All payments are processed in USD ($) or EUR (€). Customers can choose their preferred currency during checkout.
2.3. Payment Security:
We use secure payment gateways to protect your personal and payment information. All transactions are encrypted and secure.
3. Additional Information
3.1. For Digital Products:
If you encounter any issues downloading your file, please contact us at sqmusic.business@gmail.com.
3.2. For Physical Products:
Customs duties and taxes may apply depending on your destination country and are the responsibility of the customer.
If your package is delayed, lost, or damaged, please contact us within 7 days of the estimated delivery date.